From touchscreens to order apps—what tech is helping or hurting your workflow?
We’re on Toast; touchscreens are fine, but the “order apps” slam us 6–7pm, … What helped was turning on order throttling and hard-capping pickup slots per 5-minute window — it cut our 7pm backlog and drive-thru cross talk a lot. Small caveat: when slots fill, a few regulars complain, but it beats 20-minute fries dying under the lamp.