At 7:12 a.m., the loop sensor hiccuped, my auto-greet fired at an empty lane, and I took my own order just to keep the DT timer under 5:00. I said, “Welcome to drive-thru, Megan — pull forward,” and the crew lost it while the POS opened a ticket for “1 coffee, no human.” Anyone else run the self-serve script to protect speed-of-service when the ghosts hit the speaker?
it while the POS opened a ticket for “1 coffee, no human.” Anyone else run the self-serve Set up a $0 “ghost car” PLU and hit Drive-Off within 10s — clears the DT timer under 5:00 without firing KDS, then auto-voids at EOD. If your POS can’t map drive-off reasons, park to a dummy stall and bump at presenter, but it might still nick SOS; what system are you on?
Short answer from my side: I’m seeing the same pattern — one concrete thing that helped was writing down the exact handoff and timebox it to 15–20 min. Does that match what you’re running into?
Kill auto-greet, tap ‘training mode’ 60s; SOS stays clean. @Megan ever tweak loop debounce?
We set a manager hotkey for ‘Lane Pause 15s’ on the HME timer, which freezes SOS and auto-voids orphan tickets without faking orders. @peter_s999 if you’re on PAR, the equivalent is Timer > Exceptions > Sensor Fault duration. Tiny exorcism for the ‘1 coffee, no human’ ghost.