We’re averaging 42 cars/hour 12–1 with a 148s total, but the greeting starts to sound clipped and accuracy dips to 96%… What change bought you 10–15 seconds at the order post without making the guest feel rushed — dual-presenter, pre-cash handoff, or scripting the upsell tighter?
We shaved 12–15s at the post by moving the upsell to after a tight repeat-and-lock: ‘I’ve got a #2 no pickle, medium fry — anything to drink today?’ and tapping build-ahead while they answer, which kept the greeting natural even at 148s. Accuracy bumped back to 98% because the confirmation comes first; only caveat is keep it to one upsell line or it starts to feel rushed.
We switched the drink upsell to a closed default after the repeat — “I’ve got a #2 no pickle; make it a meal with medium fry and Coke?” — which cut about 10s at lunch without dinging accuracy (we held 98% vs your 96% at 148s). Are you single or dual-presenter 12–1? If they hesitate, we instantly pivot to “what drink would you like?” so it never feels rushed.